TennantTrue Service Helps Ensure AGCO's Scrubbers Provide Peak Performance

AGCO, a leading global manufacturer of agricultural equipment, offers a full line of products including tractors, combines, hay tools, sprayers, forage and tillage equipment that are sold in 140 countries worldwide. AGCO’s diverse product line, global reach and technological solutions help their customers not only survive today’s changing landscape, but to also prosper.

Challenge

AGCO’s maintenance employees maintain the manufacturing center’s forklifts, as well as its fleet of 17 Tennant scrubbers. When forklifts needed maintenance, they were given priority over the Tennant scrubbers. This lead to maintenance delays for the scrubbers, potentially causing them to go offline.

Solution

After considering which maintenance functions could be successfully outsourced, AGCO decided to utilize TennantTrue^® Service. Due to the size of AGCO’s scrubber fleet, the Tennant Service Technician is on-site once a month and is also available whenever AGCO needs an unscheduled repair. The Tennant Service Technician typically has the parts needed to make repairs or can have them within a day.

Results

Since making the decision to utilize TennantTrue Service, Jeff Frantsen, Facilities Group Leader at AGCO’s Jackson, MN Facility, is very pleased with the service AGCO receives. “Our Tennant Service Technician is excellent and accommodating – he comes whenever we need him. He’s also very helpful and easy to work with,” said Frantsen. “I’m happy to get caught up on maintenance and bring all our Tennant equipment to a well-functioning level.” In addition to being pleased with the level of service, Frantsen is also confident that he is not buying any unnecessary service.