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Robotic Gold Service Plan
Protect your investment with our Robotic Gold Service Plan. This plan provides better financial predictability and risk abatement, optimize your machine’s performance and ensure uptime is maximized.
TennantTrue® Service Provides Peace of Mind
Financial Predictability
and Risk Abatement
Protect the investment of your Robotic Floor Cleaning equipment through extension of the factory warranty to full coverage of all components against material defects.
Optimized
Performance
The combination of preventative maintenance and the use of high-quality OEM parts will keep your machine operating at its best..
Uptime
Maximization
Immediate telephone technical support from Robotic repair experts, and 48 hour on-site support from factory-direct technicians can get your machine running quickly. This quick response and proven tech experience reduce your risk of costly breakdowns, which cause downtime and last-minute machine rentals.
About TennantTrue Service
What is Included with TennantTrue Robotic Gold Service?
Planned
Maintenance
Planned Maintenance (PM) by certified Tennant Technicians.
Planned maintenance visits include:
- Inspections / diagnostics
- Lubrication
- Maintenance parts
- Adjustments
OEM Parts and
Factory Updates
OEM parts and factory updates applied during service visits.
Included:
- All parts, including batteries
- Replacement brushes (extra fee for abrassive and super abrassive)
Not Included:
- Chemicals
- Pads
- Parts needed due to customer misuse or abuse
Priority Breakdown
Repair Response
Priority repair response and parts / labor coverage for equipment breakdowns.
Breakdown repair visits include:
- Trip
- Labor
- Most parts
Technical Assistance
Center Access
Access to Tennant's Technical Assistance Center (TAC)
Robotic Gold Service at a Glance
Included:
- Planned maintenance (includes labor and travel)
- On-Demand breakdown and repair service (includes travel and labor)
- Wear to wearable items*
- Next day onsite response**
- Discounted labor rate for billable charges
Optional:
- Fixed pricing
- Scheduled billing (pre-pay or monthly)
* Chemicals, pads and customer abuse not covered.
** Next business day on-site Service Level Agreement dependent upon triage call prior to 1 pm CT; applies in standard direct service areas only.
Schedule Service Today
Are you a current customer who needs to schedule a visit from a factory-trained Tennant Service Technician? Log in to My Account and get started!
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